“FAQ” for Viewing

Watch timeframe

The film can only be streamed at or during the available screening time (see schedule on front page). Films cannot be played before or past the indicated time and date. Once you have purchased the ticket, you have until the end of the available screening time to finish watching the movie. Please be mindful of the film’s end time.

Unfinished films will not be refunded.

Watch my films

There are 2 ways to stream/watch films you’ve purchased.

Confirmation email: Find the Order confirmation email from TWFF 2021 in your email. The email contains a link to the film’s streaming page on Eventive. Click “unlock” button on the streaming page, then enjoy watching.
Streaming site: Open the Eventive streaming website. Click “login” button at the top right corner. Then click on the profile icon at the same place. Choose “My content library” and you will see all the films you have purchased. Click on any of the films to access its streaming page. Click “unlock” button on the streaming page, then enjoy watching.

How do I use my pass (Festival Pass and 3 for $30 Pass)?

To take advantage of the special packages, you can purchase a pass from the TWFF Passes page. You will have to sign up for an account with Eventive during the purchase.

After purchase, click on the [Get Tickets for Passholders] button on the “TWFF Passes” page or on any one of the film’s webpage. Your will be directed to Films & Panel page on Eventive. You can click on the image of the film you like to pre-order/order it. Click on the “Pre-order/order ticket” blue button.

When pressing the “Pre-order/order ticket” blue button, remember to login with the same email as you have used to make the pass purchase. The pass will automatically be applied and the film is successfully purchased.

An order confirmation email containing a link to watch the film will be sent to you. Open the link and click “unlock” button on the streaming page, then enjoy watching.

Note: 3 for $30 pass will only unlock 3 films. It will be the first 3 you’ve chosen. Festival pass will unlock all films.

I bought the film and now it’s telling me to unlock it again. What do I do?

Please ensure that you are logging into streaming page with the same email address or Facebook login you used to purchase the film. You can login using the login button at the top right corner of the screen.

If you still cannot access your content, visit “My content library” on Eventive streaming website to verify that you’ve unlocked the film and access it from there.

My movie won’t play!

Please confirm that you are not on a VPN (Virtual Private Network). Streaming platform’s content protection protocol does not allow VPN access.

Are you logged in with the correct account? Visit “My content library” on Eventive streaming website, check your login status at the top right of the window. If you are logged in you will see a circle with the initials of the account holder.

If you are not logged in, you’ll see the word “login” at the upper right of the window. Click “login” and enter the desired account credentials.

If all you see in the player window is a black screen, please click or tap on the window to activate the player controls.

What are the system requirements?

You can watch films on PCs running Windows 7+, and Intel-based Macs running macOS 10.12+.

You can also watch films on Android tablets and phones using Chrome. On iPhones and iPads please use Safari.

If you are using an Apple TV, Fire TV or Roku device, you can use Eventive dedicated apps for these platforms. If you have a Chromecast, you can cast to it from Chrome on your computer or Android phone.

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10. Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

What are the requirements for Mac computers?

macOS 10.12 or later.

Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

What are the requirements for iPhone/iPad?

Safari on iOS 11.2 or later.

Important note: Due to content protection restrictions, the Screen Mirroring feature cannot be used. Additionally, HDMI or other video dongles cannot be connected to your device. Instead, use AirPlay or our dedicated TV app to watch on your TV.

What are the requirements for Android products?

Chrome on Android 6.0 or later. If Chromecasting, must have 3rd generation or later Chromecast stick.

To use Chromecast on a mobile Android device:

Make sure your mobile phone or tablet is on the same Wi-Fi network as your Chromecast device.
Tap the “Cast” icon in the lower right hand corner of the player. If no icon appears, this means casting is not supported on your device.

To Chromecast from computer:

Open the content in the Google Chrome browser.
Click the “Cast” icon in the lower righthand corner of the player. If no icon appears, this means casting is not supported on your device.

Why does video playback stall or not play smoothly?

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent, or if you have several wifi enabled devices connected simultaneously, you may experience problems during playback. If you’re on wifi, try moving closer to your router. You may also try connecting directly to your router via an ethernet cable.

How can I watch film in the highest possible resolution?

To view content in the highest available resolutions (including 1080p as well as 4K/UHD when available), ensure you are using one of the following browser/device combinations:

Safari on macOS
Edge on Windows
Safari on iOS
Chrome on Android
Eventive TV app for Apple TV, Roku, or Amazon Fire TV

Other browsers beyond these will still offer HD resolution; however, the above combinations allow for the maximum levels of secure stream quality.

How do I play the film on my TV?

If you have an Apple TV, Chromecast (3rd gen or later), or a smart TV enabled with AirPlay or Chromecast, set your computer, mobile device or browser to “AirPlay” or “cast” to the TV device. Unlock the program on Eventive Virtual, then set your player window to full-screen using the icon at the lower right.

See our detailed instructions for our dedicated Apple TV and Roku apps below.

Chromecast will work on select Android devices, see instructions above. Chromecast on iOS devices are not compatible with the Eventive platform.

Important note: Due to content protection restrictions, the Screen Mirroring feature on Smart TVs and other devices cannot be used. Many browsers built into Smart TVs and other devices will NOT allow protected content to play.

You can also directly connect a laptop or computer using an HDMI cable by doing the following:

Make sure your computer is close enough to your TV for the HDMI cable to reach between them safely.
Connect one end of the HDMI cable into an available HDMI port on the TV. Take note of the HDMI input number it is being connected to.
Plug the other end of the cable into your laptop’s HDMI out port
Set the TV to the HDMI Input port that the computer is connected to using the source or display button on your TV remote.
If your computer’s display does not automatically appear on your television screen, you may need to have the computer manually detect the display.
Windows: Right-click on the desktop > Display Settings > Click Detect > Click the “Multiple displays” drop-down box and select “Duplicate these displays”) > Click Apply.
Mac: Go to the Apple Menu > choose System Preferences > Choose the “Displays” panel > Hold down the “Option” key to show the “Detect Displays” button – note that it replaces the ‘Gather Windows’ button > Click on “Detect Displays” while holding down Option to use the function as intended.

How do I use the Eventive TV app on my Apple TV device?

Please download the “Eventive TV” app from the Apple TV App Store (accessible via your TV). You must have at least a generation 4 Apple TV to access the App Store.

When you open the app for the first time you’ll see an activation code. On another device, please navigate to watch.eventive.org/tv, then login if necessary and use the code to connect your account. Now, select from the available channels on the Eventive Apple TV app to begin watching. All of your unlocked content will be available on the app. If a program has not already been unlocked, you’ll have to unlock it on another device such as a laptop or mobile device first.

If you ever need to re-activate the TV app, you can select TV app setup by hovering over the login ID circle at the upper right of the device screen.

Please note: Basic livestreams are currently not available via the TV app. You can AirPlay them from another device to your TV.

How do I access the Eventive TV channel on Roku?

Search for “Eventive TV” in the Roku Channel Store on your Roku. You can also add the Eventive TV app to your Roku via the Roku website by clicking here.

Once you have installed the app, open it and follow the instructions to login. All of your unlocked content will be available on the app. If a program has not already been unlocked, you’ll have to unlock it on another device such as a laptop or mobile device first.

Please note: Basic Livestreams are currently not available via the TV app. You can cast them from another device to your TV.

How do I access the Eventive TV app on Fire TV or Firestick?

Open your Firestick or Fire TV app and navigate to the magnifying glass icon to search. Enter Eventive TV in the search field and select Eventive TV when it appears, next press the down button on your remote to navigate to “Apps and Games” where you will find the Eventive TV app. You can also add the Eventive TV app to your Amazon Fire TV via the Amazon website by clicking here.

Select the app and install on your device. Once installed you will then see a 6 character code you will enter into your account settings at watch.eventive.org/tv

Once you have entered the code your Fire TV will show all of the content you have unlocked for viewing via another device such as a laptop or mobile device.

Please note: Basic Livestreams are currently not available via the Fire TV app. You can cast them from another device to your TV.